Membership fulfilment partner for the NRL’s Sydney Roosters

Client
Sydney Roosters NRL Club
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Overview

Since the 2015 Season we have been the fulfilment partner and 3PL provider for the Sydney Roosters Membership programme. A programme with over 20,000 club members and over 47,000 affiliated members.

Established at Paddington Town Hall on Friday, January 24 1908, the Eastern Suburbs District Rugby League Football Club is the only one to have competed in every single season in the top-flight Australian Rugby League competition. With plenty of superstar talent, experienced veterans, exciting prospects and a brand-new home stadium, there is no doubt the future will feature plenty of success for the Sydney Roosters.

We are very proud to be the fulfilment backbone of the Sydney Roosters and look forward to the build up to the NRL season every year. And although Precision Group is a Melbourne company it is a proud partner with The Roosters.

objectives

There are several ongoing objectives for this job:

Ensure all membership packs are of the highest quality and accurately assembled, personalised, and dispatched on time

Optimise the fulfillment process to reduce costs and implement inventory management

Offer exceptional customer service to strengthen brand loyalty

Safeguard member data, adhering to all relevant data protection regulations

RESULTS

We’ve consistently met all KPIS every year and have been able to optimise production and fulfilment activity, driving down the price per member pack.